GOING2NATURAL FAQ

General Questions

How can I get involved in the G2N community?

Let us count the ways … there are so many things you can do to get involved.

  • Do you like to write about natural/organic living? –Submit a Blog to us and if it fits our criteria, we will publish it. If you submit more than 10 blogs to us, you can become a Going2Natural Community Blogger and have your bio and picture on our team page, including any links to existing blogs or business that support the same mission as Going 2 Natural.
  • G2N is always looking for good people to join the team so email us: info@going2natural.com to see if there are any volunteering or internship programs open in our various departments, which include Social Media, Public Relations, Community Works, Editorial, Support and Operations.
  • We also have a Going2Natural Facebook Discussion Group, where we have a community of people supporting each other on how to live a natural life on a budget. We talk and post everything from food to fashion.
  • Do you love yoga? Well we have a great resource page called Go2Yogis where you can share your yoga journey by submitting a blog.
  • And last, but not least, word of mouth and sharing our blogs: Our team and bloggers work very hard to bring our readers credible information that will really help people live a natural lifestyle on a budget. So sharing is caring.

Who does G2N donate to?

This is our first year selling products, but we will be donating a percentage of our profits to various nonprofits, like Village Volunteers, which helps underprivileged young women in Africa and India finish school, and The Urban Farming Guys, which promotes healthy and organic living. We hope our donation list will continue to grow as our cooperative does because we believe sharing the love and giving back is one of the keys to having a successful business.

How are your organic and wild-crafted products more affordable than comparable items?

G2N is able to keep our costs lower than the organic industry standard because quite honestly, we take a profit cut in order to pass the savings on to you. We also are able to cut costs by growing organically through social media outlets and word of mouth through our family, friends, and loyal customers instead of spending big bucks on advertising.

Unfortunately, the organic, natural process involves higher costs than industrial production, so it is no wonder organic quality costs more. Most companies aim to command a selling price at least five times their production cost. A lot of other companies typically mark up their product’s overhead to cover costs for marketing and storefronts as well.

G2N believes what goes around comes around, and we appreciate our loyal customers. We make products as affordable as possible so that more people can enjoy high-quality personal-care products. We only have one skin to live in and everyone deserves great natural products at a great price.

What ‘green’ certifications does G2N currently have?

We are certified through the Organic, Wild-crafted and Natural Association (OWN) and we are currently in the application process to get certified by Green America and Leaping Bunny.

Registration

Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping or check out as a guest. Our registration process is fast, free and will save you time for future purchases.

What are the benefits to registering and joining the G2N community?

  • You will not be required to reenter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
  • You can browse, shop and, if necessary, complete your order at a later time. We will keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
  • We email G2N community discounts once per month not only for our products but also for our partner organic and natural companies. This is a bonus for registered customers. G2N is always finding ways to save you money.

Products

What are the benefits of using organic personal care products?

Our skin is a sponge and the biggest organ in our body. Do we really want to bombard it with synthetic fragrances, preservatives, and harsh chemicals? That is exactly what happens when using most conventional products.

Using organic personal care products benefits our skin by providing nutrients directly to our body, promoting healthy skin inside and out. They also help us avoid harmful chemicals that our bodies are not meant to absorb, helping our skin be the best it can be; exactly how nature intended.

Is there really any difference between organic and non-organic products?

Yes, organic products are not grown and/or produced with artificial chemicals, genetically modified organisms (GMO), hormones, or antibiotics. Non-organic items are produced with at least one of these processes if not all of them. The non-organic processing of products is harmful to both you and the environment.

What are wild-crafted ingredients?

As a sustainable practice, herbalists gather roots, leaves, and seeds at the correct time of year during, their highest potency. These ingredients are called wild-crafted because they are free from pesticides and harsh chemicals.

Are all natural products really as effective as conventional products?

Yes, most natural and organic products work just good if not better than conventional products. But  there will be a transition period your body goes through while it is ridding it’s system of harsh chemicals. Organic products do not rely on harmful chemicals, genetically modified organisms (GMO), hormones, antibiotics, or other damaging ingredients in their production. By using organic products, you avoid harmful foreign ingredients while enjoying the health benefits of holistically paired organic ingredients. By living a natural lifestyle, you improve your health, which reflects in your skin. The skin is the largest organ of your body, and when you choose organic and natural products, you feed your skin the nutrition it needs to stay healthy.

What can I expect when switching from conventional to organic products?

If you are switching from conventional to organic products, there will usually be a detox period, depending on what products you are currently using. For example, if you are switching from a conventional lotion with alcohol in it to a concentrated body butter, you will find that you don’t need very much of the body butter to get better results than your lotion.

Diet and lifestyle also play a role when switching to all natural products, but we are here to support you. So please feel free to send us an email to info@going2natural.com or a Facebook message with any questions you have, and we will do our best not only to answer your questions but also to support you along your new natural journey.

Are your products organic as well as cruelty free?

All G2N products are organic and cruelty free. G2N team members care for animals and the environment, so we stand firm against testing on animals and using any animal byproducts in our offerings.

Are G2N’s product containers and packaging recycled and sustainable?

Yes, our packaging is made from 100%recycled and sustainable materials. Our product containers are made out of tin and are reusable and recyclable.

Where are your products produced?

G2N products are hand-crafted and made by the only registered Urban farm in New Mexico which is also voluntarily regulated by the FDA and OWN (Organic, Wild-Crafted and Natural) Certified. Our products were created and hand-crafted by the founders and team members at G2N.

Does G2N have a physical store front?

We do not have a store front at this time which has allowed us to sell high quality, organic, and wild-crafted products at a more reasonable and affordable price within the organic industry.

Will your products be available in stores?

In the future we are looking to have G2N products sold at local health stores or grocery cooperatives near our G2N Team, which has members all around the world. We not only support our local communities but also are making positive changes globally by producing eco-friendly products.

Are G2N products nut free, gluten free, soy free and non GMO?

Yes, G2N products are nut free, gluten free and non-GMO.

Are G2N products vegan?

All of our products are free from animal byproducts but some of our products are 100 percent vegan while others are 100 percent vegetarian. We do use beeswax and honey in some of our products. But rest assured; we ensure that our beeswax and honey comes from an organic source that does not harm or kill the bees when collecting the honey or beeswax. Here at G2N it is our duty and ethical responsibility to make sure our products are organic, wild-crafted and cruelty-free always.

What are the benefits of using B.O.S.S Body Butter?

We truly think our Body Butter is the Best Organic Skin Softener hence it is the B.O.S.S. of body butters. It nourishes and moisturizes all skin types without feeling greasy and without relying on minerals, paraben, petroleum, and other unnatural additives. The natural emollients hydrate the skin, leaving it soft to the touch. Our body butter penetrates deep and can be used for oily to very dry skin. It gives all-day coverage and will improve skin with just one application. This product is highly concentrated, so when we say a dab will do, we mean it. B.O.S.S. Butter works best fresh out of the shower, and you only need about a quarter-sized amount for your entire body.

What are the benefits of Oh So Salvy?

Commercial over-the-counter firstaid products can consist of several antibiotics suspended in a petroleum jelly base. Dr. Oz advises us to “steer clear of any products that list petroleum jelly or mineral oil on the ingredient list. The European Union has banned many petroleum jelly products, and experts are concerned they could be linked to cancer. Women with breast cancer have twice the levels of hydrocarbons (substances found in petroleum jelly) in their breasts than women who haven’t had breast cancer.” Oh So Savvy has all-natural ingredients with a base of beeswax and coconut oil. The organic essential oils have antibiotic, anti-inflammatory, antimicrobial, and regenerative properties. It is not recommended for small children, pregnant women, and nursing mothers as the salve does contain comfrey. We recommend our Oh So Baby product for children, pregnant, and nursing mothers.

What are the benefits of Oh So Baby?

It does not contain, BHA, which is a synthetic antioxidant used as a preservative in products and a known endocrine disruptor and possible carcinogen. Boric acid and sodium borate are used as antimicrobial agents and are linked to endocrine disruption and reproductive toxicity. Petrolatum, a mineral oil, is used as a barrier to lock moisture in the skin. It is a carcinogen and linked to organ-system toxicity. Parabens- propyl, methyl, and ethyl -are the most widely used preservative in cosmetics. They easily penetrate the skin and can mimic estrogen, and can act as a potential hormone system disruptor. Oh So Baby does contain all natural and organic ingredients that are 100 percent safe for infants, babies, toddlers, pregnant women, and nursing mothers.

Are G2N products safe for pregnant and nursing women?

Many pregnant women are concerned about using essential oils. The essential oil blends for Oh So Baby and B.O.S.S Butter are safe for pregnant women and nursing moms. The essential oils in Oh So Salvy is not recommended for pregnant women or nursing moms. We recommend pregnant women and nursing mothers use Oh So Baby instead. Anyone concerned about using a product with essential oils should always consult a health care provider.

Will Going2Natural have more organic beauty and hygiene products in the future?

Yes, G2N is excited about our future products, apps, and services. We have our Simply Honest Earth Deodorant coming out just in time for summer. It is all natural and works great!

Our goal is to continue to provide our customers with economical, organic, and wild-crafted personal care products to fit their natural lifestyle and their budget, along with apps and services that help support a healthy lifestyle every step of the way. We believe everyone deserves to live clean, healthy, and all natural.

Orders

What kind of payment methods do you accept?

We accept the following forms of payment:

  • Visa
  • Master Card
  • Discover
  • American Express
  • PayPal

What merchant services do you use?

We use Square and Pay Pal.

Do you restock items that are sold out?

Yes, at this time we do. You may purchase the item today with a back order option and we will ship it as soon as it’s available in stock.

How soon do you process an order once it is placed?

Once payment is received, we try to process all orders within 48 hours. Once processed, all orders ship out every Tuesday and Thursday of the week. We currently use USPS and UPS.

Shipping

What shipping options do you offer?

Right now we offer standard shipping (3-5 days) for FREE. If you need rush delivery (2-3 days), the cost starts at $5 depending on the size of your order. Please email us for a quote if you need overnight shipping at orders@going2natural.com, and someone will get back to you in the same business day.

What is the estimated shipping time after an order is placed?

G2N will be shipping orders out every Tuesday and Thursday and our standard shipping is ALWAYS free. Please remember we make our products in small batches so we have picked those days to ensure your order goes out in a systematic fashion and with the freshest product.

Do you ship internationally?

At this time, we do not ship internationally except to Canada. We hope in the near future to be able to ship to additional countries.

How much is shipping?

G2N standard shipping is always FREE to our customers in the United States.

Rush delivery (2-3 days) starts at $5.00 depending on the size of your order.

Returns

What is your return policy?

We want you to be super excited and completely satisfied with your order, but if you are not we do offer a few solutions. If you would like to return or exchange an item, please contact us to obtain a return authorization and further instructions. Please keep in mind returned items need to be 75% intact/unused and returned in their original packaging. You can return items up to 40 days after the date we shipped your order. Shipping charges are not refundable. Please note that we cannot accept returns without prior authorization. If we shipped the wrong item to you, please contact us and we will ship the correct items at no additional cost.

How soon will I receive a refund for my return?

Please allow one to two weeks from the date your return was shipped for your account to be credited, and one billing cycle for the credit to appear on your credit card or bank statement for returns. If you paid through Pay Pal – please refer to their refund policy.

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